WEBSITE PRIVACY POLICY

The Westbourne Guest House
www.westbourne-lakes.co.uk
Compliant with UK GDPR & Data Protection Act 2018
Last updated: 1st January 2026

This Privacy Policy explains how The Westbourne collects, uses and protects your personal information when you visit our website.

1. Information We Collect

We may collect:
a) Information you provide voluntarily:

• Contact form details (name, email, phone number, message)
• Newsletter or enquiry submissions

b) Information collected automatically:

• IP address
• Browser type and device information
• Pages visited and time spent on the Website
• Cookies (see Section 6)

We do not store payment information on this Website.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries
• Improve Website functionality and user experience
• Analyse traffic and usage patterns
• Maintain Website security
• Send updates or marketing only if you opt in

We do not sell or share your data with third parties for marketing purposes.

3. Legal Basis for Processing

We process personal data under:

• Legitimate Interest (responding to enquiries, improving Website performance)
• Consent (marketing communications, cookies)

4. Data Storage & Security

We take reasonable steps to protect your data, including SSL encryption and secure hosting.
Data is retained only as long as necessary for the purposes it was collected.

5. Sharing Your Information

We may share data with:

• Website hosting providers
• Analytics tools (such as Google Analytics)
• Legal authorities where required by law

We do not transfer your data outside the UK unless adequate protections are in place.

6. Cookies

Cookies are small files used to improve your browsing experience.

We may use cookies for:

• Website functionality
• Analytics and performance
• Remembering preferences

You can disable cookies through your browser settings.

A full Cookies Policy can be provided on request.

7. Your Rights

Under UK GDPR, you have the right to:

Access personal data we hold

• Request correction or deletion
• Withdraw consent at any time
• Object to or restrict processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact:
westbournebandb@gmail.com

8. Links to Other Sites

Our Website may contain links to other websites. We are not responsible for their privacy practices or content.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised date.